Privacy Policy

Last updated: 16th July 2025

This Privacy Policy explains how AM Norfolk Roofing Services ("we", "us", or "our") collects, uses, and protects any personal information you provide when using our website, https://www.amnorfolkroofingservices.co.uk . We are committed to protecting your privacy and ensuring that any personal information you provide is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What Information We Collect

We may collect the following personal information when you fill out a contact form on our Website:

• Your name
• Your email
• Your phone number
• Any other information you voluntarily provide in your message

We do not collect any sensitive personal information or use cookies for tracking or analytics purposes.

2.How We Use Your Information

We only use your personal information to:

• Respond to your enquiries
• Provide information about our services
• Follow up on customer support or contact requests

We do not use your information for marketing purposes unless you have explicitly consented to it.

3. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases to collect and process your personal information:

• Consent: You provide clear consent for us to process your personal data when you submit an enquiry.
• Legitimate interests: Where processing is necessary for our business to respond to your query.

4. How We Store Your Information

We take reasonable steps to ensure your data is secure. Your information is:

• Stored securely on password-protected email or contact management systems
• Not shared with or sold to third parties
• Retained only for as long as necessary to fulfil the purpose for which it was collected

5. Sharing Your Information

We do not share your personal data with third parties unless required to do so by law or to protect our legal rights.

6. Your Data Protection Right

Under UK data protection law, you have rights including:

• The right to access: You can request copies of your personal data.
• The right to rectification: You can ask us to correct any inaccurate or incomplete information.
• The right to erasure: You can ask us to delete your personal data.
• The right to object to processing – You can object to how we use your data.
• The right to data portability – You can request a copy of your data in a reusable format.

To exercise any of these rights, please contact us using the details at the end of this policy.

7. Links to Other Websites

Our Website does not contain links to other websites. However, if this changes in the future, we are not responsible for the privacy practices of those sites and recommend reading their individual privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Please review this policy periodically to stay informed.

9. Contact Us

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us:

AM Norfolk Roofing Services

Email:hello@amnorfolkroofingservices.co.uk

Phonehello@amnorfolkroofingservices.co.uk01603 788431

Website:https://www.amnorfolkroofingservices.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.